We, at Medicity Speciality Laboratory, respect the privacy and confidentiality of the information about our patients. This Privacy Policy explains how we collect, use, store, and protect personal data when you visit our diagnostic center or interact with us through our website. Accessing our services signifies that you agree to the practices described in this policy. Medicity Speciality Laboratory is spread across Kolkata, Bihar, and Jharkhand and offers quality healthcare diagnostic solutions in a completely secure setting protecting privacy and data security.
1. Information We Collect
Medicity collects personal information necessary to deliver diagnostic and healthcare services. This includes but is not limited to:
Personal Details: Name, age, gender, address, contact number, and email address. Health Information: Medical history, diagnostic reports, test results, and other health-related information given in consultations or during tests.
Payment Information: Billing information, payment histories, and other financial data required to process transactions.
Website Usage Data: The IP address, type of browser used, device details, and website usage details, all collected to better our digital user experience.
2. How We Process Your Information
We will only use your information to provide healthcare and diagnostic services with the highest quality of care, including the following:
Run diagnostic tests and deliver error-free diagnostic reports.
Communication of test results, appointments, and update related to the services. Maintain payments and records related to the billing.
Provide improvement of our diagnostic service with ensuring the safety of aseptic environment within the laboratory.
Ensure proper adherence to the legal requirements as well as regulatory rules under healthcare standards.
3. Data Security
Medicity Speciality Laboratory uses superior technology along with strict policies that safeguard personal data against un-authorized access, loss or disclosure. Our diagnostic center ensures that all the medical equipment, laboratory, and the data storage system are secure. Only people authorized with permission are allowed access to confidential patient data. In addition, our diagnostic center continues to perform audit processes to ensure that it remains at very high-security levels. Once again, our center cleans our facilities after each diagnostic test we conduct. This way, we also ensure patients' safety.
4. Data Sharing and Disclosure
We sell, rent or otherwise trade in your personally identifiable information with third parties except to those as explicitly described herein or as is required under law. Unless a patient agrees to permit other health-care providers or specialists access to his records, we never share those records. All requests made for any form of your personal identifiable information will need to comply with applicable civil and common laws before that information will be shared or disclosed with those third parties.
Service Providers: We sometimes employ trustworthy third-party service providers (such as payment processors or IT services) to help us perform our business. These service providers are obligated to respect the confidentiality of patient information.
5. Data Retention
We keep personal and medical information for as long as is needed to achieve the purposes identified in this policy or as required by law. We then delete the data securely or anonymize it to protect the confidentiality of the patient.
6. Your Rights
You have the right as a patient to:
Access, update, or request for deletion of your personal information. Withdraw consent for specific data uses where applicable. Raise concerns about the handling of your data. Feel free to reach out to us anytime for queries through the information provided above to exercise those rights.
7. Modification of the Privacy Policy
Medicity Speciality Laboratory is at liberty to alter the privacy policy from time to time. We shall put notice updates on our website. We advise patients to take some time and peruse this policy periodically for them to be aware of the moment their privacy is handled.
We appreciate all the confidence and trust accorded to us by having all of your healthcare service needs within the Medicity, and this is primarily built on offering safe, reliable, and confidential services towards diagnostic offerings.
